JWCS

Telephony & VOIP Services

Something to Talk About

Your telephone system becomes truly connected with JWCS at your side. Using Microsoft’s Response Point system, our experts will bring telephony into your network’s infrastructure and make it all a snap to use.

It’s a new way of doing business that brings you the power of voice recognition and the convenience of sending voicemails right to your email account. All at a cost-effective solution that frees you up from those expensive POTS lines by using SIP trunking, also commonly referred to as VoIP. Plus, when paired with two Internet connections and a SonicWALL with failover features, your Internet AND phone service become both redundant and less expensive.

That’s a mouthful, how about some definitions?

  • POTS (Plain Old Telephone Service) is the traditional voice service provided by phone companies like Qwest and Verizon. Antiquated and expensive. Not redundant.
  • SIP (Session Initiation Protocol) is the protocol used to setup VoIP calls over data networks. A SIP trunk is essentially the digital equivalent of an analog POTS line.
  • VoIP (Voice over Internet Protocol) is a digital telephone service that uses the public Internet instead of a traditional telephone network.

There’s finally a small business phone system that puts you in control. And we make it even easier to get you up and running so you can benefit with:

 

Easy to use

Response Point lets you access phones, contacts, and features using only your voice-all with the push of a blue button. Thanks to Microsoft's award-winning speech recognition technology, you simply tell your phone what to do.

Easy to manage

Management of standard phone systems requires extensive training and networking expertise. Response Point empowers you to complete phone moves, additions, or changes with just a few quick mouse clicks. Microsoft's familiar and intuitive visual interface guides you through the simple installation process, step by step. And integration with Microsoft Office Outlook means you can use the Response Point Assistant to voice dial your Outlook contacts, enhancing the way you already communicate.

Easy to grow

Response Point empowers you to expand your phone system as your business grows. Average PC users can add new phones in minutes. And by leveraging the benefits of Voice-over Internet Protocol (VoIP), Response Point makes it incredibly easy and cost effective to add new phone lines-without the wiring hassles of a traditional phone system.

Response Point puts powerful technology-previously too expensive and complicated to install and manage-right into your hands. Delivered on industry-leading hardware from D-Link, Quanta, and Aastra, Response Point is a complete, affordable phone system that grows with your small business.

Why SIP Trunking?

Why pay the monthly recurring charges associated with maintaining two distinct voice and data networks when you can realize significant and immediate savings by running voice as an application on your existing data network? With the SIP trunking, outbound calls are routed over your data IP network, rather than the PSTN (Public Switched Telephone Network), providing both financial and operational efficiencies.

SIP trunking includes:

Inbound calling
Outbound calling
Toll-free service
Direct Dialing (DIDs)
Enhanced 911 support
Caller ID/CNAM (calling name delivery)
National directory listing
Online billing and account management
On-site installation
T1/PRI termination
Analog (FXS) termination