JWCS

Managed Services

Don’t wait for your network to crash and interrupt your business… Fix it before it happens.

At JWCS, we can save you invaluable time and money by proactively managing your IT services with enterprise- class Managed Service. In the past, you had to wait for a problem to occur before you could start to fix it. Today, JWCS has the latest network monitoring and management tools to foresee most network issues before they send your business to a standstill.

How we do it.

Our staff of dedicated professionals constantly monitor your network to keep your uptime and productivity flowing. We use the latest technology to proactively monitor and manage your network system to head off any potential issue so it doesn’t become a problem for you.

Three levels of service.

No one plan is right for everyone. That’s why JWCS tailors our Managed Services to best fit your IT needs. All three levels of our services include the latest server and desktop monitoring, Antivirus, Antispyware, patch management, and remote support software that we install on every server and PC in your organization. You pick the plan and let us worry about the rest.

Managed Services Features Silver
Plan		 Gold
Plan		 Platinum
Plan
Server and Desktop Monitoring yes yes yes
Remote Access for Support Staff yes yes yes
Patch Management yes yes yes
Network Antivirus Licensing yes yes yes
Online Email Scanning Service no yes yes
Remote Support Included no yes yes
Onsite Support Included no no yes

 

Server Monitoring

The most critical component of every client’s network is their server infrastructure. This is where all critical data lives, and this is where our solution shines. At its most basic level, this service monitors for issues with RAID arrays, disk space, paging file issues, memory, and more. At a deeper level (as seen below), it will check for active applications and services and apply policies to monitor those items going forward.
We’ll also route an Email to an address on your mail server that we configure to auto-reply to each message. If we don’t receive that message within our defined threshold, our engineers are notified of the mail flow issue and can immediately work to identify the problem and remedy it. Whenever any threshold is met, critical service stopped, or the server is not reporting to our systems, our NOC will verify the issue and our engineers are notified.

Added peace of mind.
You server is critical. That’s why we offer JWCS Backup and Disaster Recovery, delivering 15-minute incremental backups of all your servers for the most protection and high availability. Each night, your daily backup is uploaded to redundant storage facilities on east and west coasts. Best of all, the system is monitored with the same software components we use on all our client’s servers.

Desktop Monitoring

JWCS doesn’t stop at just your network. We also run agents on every desktop, laptop, and tablet in your organization to ensure everything’s running as smoothly as possible. The chart below demonstrates the schedule of what various agents are running, and on which days certain tasks are performed.

The LogMeIn difference.
We go the extra mile by installing a remote control agent, LogMeIn IT Reach, on each computer, giving our engineers the ability to remotely support machines with or without end user interaction.

The LogMeIn interface also allows us to provide remote access to specific machines for your own technical staff. Also, as an added benefit, any user with the agent installed can host a “one-time” conference session with anyone they like, allowing them to temporarily share their desktop with a vendor to work on an issue, a customer to demo a product, or whatever other use you can imagine.

Patch Management

In the past, critical network and software patches have been known to cause even more problems on your computers than they solved. Not anymore with JWCS. We first test our patches for approximately three weeks to determine if they’re safe and secure. Then, when deemed reliable, we push the patch out as soon as possible.

You’re in control.
We’ll work with you to determine the best time for patches to be applied, and if automatic reboots should be allowed during those times should patches require it.

Network Monitoring

In addition to monitoring and managing your servers and desktops, many organizations have a need to monitor various other devices on their network. JWCS can remotely use our software to monitor various popular SNMP, POSIX and ICMP devices for various variables and thresholds.

Stay connected.
We can also monitor for connectivity to any IP address, which can be used to monitor status of WAN and VPN connections. This is especially vital for any redundant Internet connections that you might not otherwise know about. If any gateway goes down, we’ll get an instant alert to get you back up and running.

Online Email Scanning Service

You already know the overwhelming cost of spam can have on your company—the cost to productivity in even a very small number of people can reach several thousands of dollars per year if spam is left unchecked. Luckily, you’ve got JWCS.

Surgically remove spam and viruses.
We’ll direct email to our service to filter the spam and any viruses out, then deliver it back to you. This blocks all spam and viruses possible, while still insuring you receive all legitimate email in a quick and timely manner. In addition, outbound email can be routed through our service to insure that any spyware or malware you get that might send spam through your mail server is capture and your domain is not blacklisted.